One-Hour Response Guarantee in Shared Web Hosting
If you’re using any of our shared web hosting and you have an enquiry or stumble upon some difficulty, you can touch base with us 24-7-365 by opening a tech support ticket or by sending an email and we guarantee that you will receive a reply in no more than one hour. If the issue can be resolved, we’ll do it before we reply, whereas in case there’s something that you have to do on your end, we’ll supply you with all the needed details – what settings to check, what workable solutions to try out, etc. Normally, you will obtain an answer within thirty minutes max, which means that waiting for hours and hours or even for more than a day to obtain assistance is something inconceivable. Our sixty-minute reply guarantee is valid for any query that you may have – billing, technical or general.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a trouble ticket through your hosting Control Panel or write an email related to your semi-dedicated server, you’ll obtain a reply within maximum 60 minutes. You can touch base with us at any time in regard to general, technical or billing issues and given that we will be at your disposal 24/7, you will always receive support in a well-timed manner. Based on the particular issue or question, we’ll give you more info, rectify the problem if it has been caused by something within our reach or tell you how to proceed if you have to modify some setting for a web-based application that we don’t have access to. You can just forget about waiting for a whole day for each single reply. The fact is, in most cases we answer tickets and emails within 20-25 minutes max.