A live chat is among the many ways of communication offered by some hosting companies as part of their support services. Determined by the service provider, the chat is used for pre-sales, billing and/or tech support. This way of communication is quicker than a support ticket and it'll make it less likely to misunderstand or misspell something as compared to a phone call with an agent. What's more, when the trouble that you have requires some time to be investigated and dealt with, you're able to do something else in the meantime instead of just waiting, like you would have to do when you call. Also, you can take advantage of a live chat support service absolutely free provided that you have Internet accessibility even if your website hosting provider is located in a different country and they don't have a local phone number that you can call.

Live Chat Support in Shared Web Hosting

As part of the support services that we offer for our shared web hosting, we've live chat support that is online 24x7, even on holidays. You are able to get in touch with us regardless if you already own an account or not, as we can help you with all sorts of things, ranging from supplying you with common info on our services in case you are not our client yet and you are interested in purchasing one of our packages, to helping you with installing an e-mail account in an e-mail client. Some problems are more technical and time-consuming, so you'll need to use the ticketing system that is built-in the Hepsia website hosting Control Panel, but we can save you time and assist you in real time on the live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Servers

We provide you with live chat support as part of our services, which means that whenever you have any kind of questions regarding our semi-dedicated servers, you are able to talk with our customer support team whenever you need regardless if you have already purchased an account or not. Generally, the chat service is for billing, pre-sales and common questions and troubles, yet we will help you with a lot of technical questions as well. We will help you pick the proper plan for your sites in case you don't have an account yet, we can respond to all the billing questions or issues you have or we can help you with setting up your new e-mail address on your computer or smartphone - all this will be done quickly as our live chat service is online all the time, every single day. Every time you require support, you are able to talk to an agent and save a lot of time.