If you have purchased a web hosting package and you’ve got some enquiries with regard to a given function/feature, or in case you have encountered a certain complication and you need assistance, you should be able to get in touch with the respective customer support team. All web hosts use a ticketing system no matter if they provide other methods of contacting them apart from it or not, since the quickest way to deal with an issue most often is to send a ticket. This model of communication makes the replies exchanged by both sides simple to track and allows the customer support team representatives to escalate the issue in case, for instance, a system administrator needs to intervene. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you have to use at least 2 different accounts to get in touch with the client support team and to actually administer the hosting space. Constantly switching from one account to another might be a bore, not to mention the fact that it requires lots of time for the vast majority of hosting providers to process the tickets themselves.

Integrated Ticketing System in Shared Web Hosting

In stark contrast with what you may find with numerous other web hosting companies, the ticketing system that we’re using with our shared web hosting is an indivisible part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t need to remember several log-in names and passwords, since you will be able to manage your tickets and the web hosting account itself in one place. So, if you have an enquiry or stumble upon a challenge, you can get in touch with our client service staff members instantaneously. Our system features a smart search mechanism. This suggests that even if you have opened heaps of tickets through the years, you will be able to track down the one that you want in an instant. In addition, you can read knowledge base instructions for troubleshooting commonly encountered obstacles.

Integrated Ticketing System in Semi-dedicated Servers

The trouble ticket system that we are using is integrated into the Hepsia Control Panel, which we have created for our semi-dedicated servers, which suggests that you won’t require one more support platform to touch base with our support staff – you can do that on the spot if you run into a complication. Sending a new ticket takes a couple of mouse clicks and finding an older one is just as simple. Using our clever search option, you can swiftly find any ticket that you have already submitted. You can submit a ticket at any particular point in time since our customer care staff members are on duty night and day and respond in less than 60 minutes, even though it seldom takes that much to obtain help. With the Hepsia Control Panel, you’ll have everything in one place and you can just forget about the need to sign in and out of 2 or more platforms to solve a simple issue.