Integrated Ticketing System in Shared Web Hosting
In stark contrast with what you may find with numerous other web hosting companies, the ticketing system that we’re using with our shared web hosting is an indivisible part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t need to remember several log-in names and passwords, since you will be able to manage your tickets and the web hosting account itself in one place. So, if you have an enquiry or stumble upon a challenge, you can get in touch with our client service staff members instantaneously. Our system features a smart search mechanism. This suggests that even if you have opened heaps of tickets through the years, you will be able to track down the one that you want in an instant. In addition, you can read knowledge base instructions for troubleshooting commonly encountered obstacles.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we are using is integrated into the Hepsia Control Panel, which we have created for our semi-dedicated servers, which suggests that you won’t require one more support platform to touch base with our support staff – you can do that on the spot if you run into a complication. Sending a new ticket takes a couple of mouse clicks and finding an older one is just as simple. Using our clever search option, you can swiftly find any ticket that you have already submitted. You can submit a ticket at any particular point in time since our customer care staff members are on duty night and day and respond in less than 60 minutes, even though it seldom takes that much to obtain help. With the Hepsia Control Panel, you’ll have everything in one place and you can just forget about the need to sign in and out of 2 or more platforms to solve a simple issue.