The customer support that you'll get from your shared web hosting company is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you've got a technical trouble with an active account. Timely and clear info about a question or a problem will save you lots of time and efforts, not mentioning that this could often be a proof that you are ordering from a real hosting supplier and not from some reseller. If you get a hosting account through a company that doesn't own its servers and it cannot access them right away, it's likely that you will wait for a couple of days so as to receive an answer to any kind of query, so your sites may stay offline for ages. In comparison, a supplier which offers various options for communication and has a tech support staff that is available at any time will assist you to right away and help you minimize or completely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Web Hosting

We provide 24/7 billing, customer and tech support for all our shared web hosting. Even if you are not our client yet and you have questions, we can help you in a timely manner and give you the necessary information, to give you a choice to make the best decision when you obtain a new website hosting account. We're available twenty-four seven, including holidays and weekends, and we offer numerous ways of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we now have multiple phone numbers around the world, therefore you're able to call the one that is closer to you. The max response time for your emails and the tickets is one hour. The regular response time is around 15-20 min, which means that you can forget all about waiting for days and nights to receive assistance for some task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Servers

All of the semi-dedicated servers that we supply feature 24/7 customer and tech support, so no matter what problem you have, you're able to contact us and we'll give you a hand straight away. Our guaranteed response time for every email or support ticket that you open via your Hepsia hosting Control Panel is 1 hour; usually the response time hardly ever is more than 20 minutes. In addition, we have telephone support with several local numbers worldwide and a live chat, so that you will be able to contact us and get more information about our services even if you do not have an account yet. We can help you with nearly any question or a difficulty you may have - payment methods, package specifications, e-mail setup, web hosting account settings, and many others. If you use our services, you won't ever have an issue where you have to wait for a couple of days to get a problem solved like you may need to do with a number of other service providers.

24/7 Customer Support in Dedicated Servers

We know how important it is to have quick support in general, let alone if you manage a whole server, that's why every single dedicated server that we provide features 24/7 support with 1-hour response time warranty whatever the issue. The service is cost-free for all difficulties with the server or the software that was installed by our administrators through the setup, therefore you're able to get in touch with us as many times as you need, even during holidays. You could either open a ticket from the billing area or you can send an email, and the actual answer time for both rarely surpasses 30 mins as we have admins available round the clock. In case you need general info about our servers or you have some billing question/issue, you can also call one of the local telephone numbers we have on 3 different continents or you could employ our live chat service and talk to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, that you will be able to add to your server plan from your billing Control Panel.