Support and Help Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Answer Guarantee

  • Each ticket that you send to the customer assistance team will be handled in about 1 hour. The general questions will be responded to asap. Yet, if the support request you have submitted needs assistance from an experienced admin technician, we will send the ticket to him and will inform you about the postponement.

  • Top quality support service
  • Professional Tech Support Service

  • We offer round the clock technical help and support through a lightning fast ticketing program built into your Control Panel. You’re able to e mail us whenever you want about any of the applications that come pre–installed on the virtual server, such as the desired Linux OS version, the server management panel and our in–house produced Web Site Control Panel.

  • Intuitive help center
  • An Intuitive Help Zone

  • A complete and frequently updated collection of articles is built into our custom–built Web Site Control Panel. It provides quick tips about how to conduct all of the regular site maintenance duties. The Help section presents detailed how to content articles and step–by–step video courses. You can reach the Help section by clicking the Help or Video buttons in the right part of each Control Panel section.