1 hour ticket response
We are committed to offering a quick and accurate reply to every tech support ticket submitted by a client. Our well–trained support team representatives will review your inquiry and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all client support tickets. As a matter of fact, our average tech support ticket response time has proved to be twenty minutes.
A Premium–Quality Help Desk Service
Each member of our client service staff has lots of years of experience in the shared web hosting sector and the majority of them have worked for us for at least five years. They are all eager to reply to all your questions in the most proficient way possible.
An Intuitive Help Center Section
Incorporated into the Web Site Control Panel is an easy–to–navigate Help Center section, which offers you various sources of information. You can browse through a constantly updated knowledge base offering web hosting account administration articles and website administration articles, watch our how–to video tutorials or examine the F.A.Q. database.