Customer Support Channels
A 1–hour Response Guarantee
Our customer help team is trained to rapidly deal with all shared web hosting users’ issues and advise inquiries. Via our ticketing system, you are able to fill in your question and a support staff member is going to get back to you within maximum 1 hour. Actually, practice has shown that the standard resolution time is 20 minutes.
A Top–quality Support Service
Our assistance service is supplied by a crew of qualified technicians who definitely are prepared to answer your question straight away. You can easily get in touch with the tech support team crew by launching a help support ticket from your Web Site Control Panel or by posting us an email message. On working days, you can also call us on the phone or use the live chat option.
An Intuitive Help Section
Our company has incorporated an extensive information base into the Control Panel to help you obtain helpful step by step directions any time. Each section of the Control Panel features its own contextual guide area showcasing a selection of how–to content articles. We have also prepared instructional videos to offer you a more effective idea of exactly how to carry out any given procedure.