Client Support Channels
A 1–Hour Support Ticket Response Time Guarantee
Each support request you submit to us will be attended to within maximum one hour. If your support ticket or e–mail needs additional assistance from a system administrator, we’ll forward it and leave a note to inform you that your issue is being worked on. If you take advantage of the Optional Admin Services package, all of the tasks included there will be carried out at a time of your preference.
An Exceptional Support Service
- We’ll be available to you 24x7 to reply to any enquiries that you may have related to our Web Site Control Panel and any of the applications that we have installed for you on the dedicated server. If you also need support handling server management procedures, you can have a glimpse at our Optional Admin Services package, which includes data backup disk space, Operating System updates every week, server monitoring and restarting procedures, plus installation and troubleshooting services.
An Intuitive Help Section
Our Web Site Control Panel was installed by default for each dedicated server. Among its characteristics is a very handy integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most how–to articles in addition video versions which show all the operations that you can perform in a highly illustrative manner. You can find all the instructional articles and the video tutorials in the upper right corner of each section of the hosting Web Site Control Panel.