A 99.9% Server Uptime
The chief benefit of creating your own shared web hosting platform is that you do not have to worry about compatibility – you set up a specific set of software applications in such a way so as to be compatible with a given set of hardware components. The outcome is something much more stable and dependable, because there are much less potential risks of failure. We’ve set up our cloud hosting system atop tried and trusted hardware parts together with a seriously modified version of SELinux so as to set up a fully risk–free environment for your web sites.
This is why, with all our shared web hosting plans we offer a 99.9% server uptime guarantee. This guarantee is available in all our datacenters.
A 99.9% Network Uptime
When you build your own cloud hosting platform, it is very important that you also build your own network architecture. This is the reason why we set up a custom–configured internal network in all our data center facilities. Based on first–class Juniper routers and switches, our internal network allows for mind–bogglingly fast data transmission rates and is also fully redundant.
Because of this, you will take advantage of a 99.9% network uptime in our US based datacenter, in our UK based datacenter, in our FI located datacenter, in our Eastern Europe based datacenter and in our AU based datacenter, irrespective of which web hosting package you’ve chosen.
A 30–Day Money–Back Guarantee
Despite the fact that we have done our best to lower all potential risks with our cloud hosting plans and despite the fact that we provide top–class tech support, there are times when the customer simply isn’t happy with what we are offering. Or he has to move to a more powerful hosting solution, such as a VPS server or even a dedicated server.
This is exactly why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you’re not completely pleased, you will receive a full refund.
24/7 Technical Support
In the event that you own a web hosting company, your customer service technicians are of great importance. Because of this, we’ve cautiously hand–picked a highly trained team of support engineers, each with many years of experience behind his back. Thanks to them, our company offers 24x7 support with each of our web hosting services.
And not just that, we offer a 1–hour response time guarantee. All tickets are answered in less than 1 hour and our average ticket response time is just 20 minutes!